Privacy Policy

Last updated: 21 Nov 2025

This Privacy Policy explains how Famiglia Group Pte. Ltd. (“we”, “our”, “us”) collects, uses, and protects your personal data in accordance with the Singapore Personal Data Protection Act (PDPA).

1. Information We Collect

We may collect the following:

Name
Contact number
Email address
Delivery address
Payment information (processed by third-party gateways; we do not store card numbers)
Order history
Website usage data (for analytics)

2. How We Use Your Data

Your personal data is used for:

Processing and fulfilling orders
Delivery and customer support
Improving our services and website
Sending important transactional updates
Marketing only with your consent

3. Marketing Communications

You will receive marketing messages only if:

you opted in, OR
you are an existing customer with legitimate interest

You may unsubscribe anytime.

4. Data Disclosure

We do not sell your data.
We may share data only with:

delivery partners
payment processors
IT service providers
authorities when required by law

All partners are PDPA-compliant.

5. Data Security

We take reasonable measures to protect your data using:

encryption
access control
secure servers

However, no system is fully immune to breaches.

6. Retention

Personal data is retained only as long as necessary for business or legal purposes.

7. Your Rights

You may:

request access
request correction
withdraw consent
request deletion (subject to legal limits)

8. Contact

For PDPA matters, contact us at ciao@famiglia.online.